Understanding cultural difference is the key in building lasting relationships with your business partners abroad. China has a long and rich history and culture that has built a business environment that is markedly different than US business culture:
1. Relationship-based versus transaction-based
Relationships come before economics in China whereas in the US economics generally take a front row seat to relationships. Chinese people do business with people they know and trust.
Rather than getting into business discussion immediately once you meet, take time and get to know your potential partners abroad; invest now for payoff later. Once trust has been built, Chinese business people will gladly share their thoughts with you and will give you honest feedback. One way to build the trust and rapport is to hang out outside the office hour, for instance, invite them to lunch or dinner.
2. Face to face interactions versus doing business without meeting in person
Most of Chinese business activities and transactions are made through face-to-face interactions. To successfully launch in China, you will need to visit China and build relationships with your partners through frequent face-to-face interactions. To accommodate Chinese business culture norms, many American companies have opened offices and hired locals in China to facilitate business in this foreign market. Other American companies form partnerships with local companies to bypass the need to establish a branch or office abroad.
3. Negotiations: prepare to haggle
There is a huge difference in the way negotiations take place in the US versus China. Chinese people tend to haggle and to believe that there is room for negotiation on every deal. US companies need to make a padded proposal. Always start with a reasonable proposal regardless and expect multiple rounds of negotiations.
4. Entertaining is a part of business
In China, entertaining (hosting) is an integral part of the business culture. In most instances, inviting potential partners or employees to dinner is appropriate and considered an informal meeting. A dinner with potential business partners may be used as a way to build trust and deepen a relationship. It may be used as a way to solicit feedback that you may be unable to obtain during the standard workday or in the typical work setting. A dinner or other social outreach is also an appropriate way to follow up with deals informally agreed upon.
5. Communication style
Chinese people tend to be quiet and reserved in business settings while Americans tend to be outspoken and eloquent. This cultural difference may make it challenging for US companies to obtain the information they seek such as concerns, feedback, outright rejections, etc. Many times it may take a series of formal and informal meetings to reach your desired goal.
6. Closing a deal
Unlike in the US, in China the signing of a contract does not mean immediate business. After a contract is signed, understand that this is the beginning of the arrangement; Follow up with your new partner and look for actions. Actions taken on the Chinese company's or partner's parts indicated commitment. Do not hesitate to suggest specific actions such as having a detailed discussion on next steps or suggesting a trial purchase order.
Exchanging gifts has a long history in Chinese social and business culture. The good gifts include something representing the city or state you are from or things with your company logo. Gifts do not have to be expensive. It is something special that this person may not have. When you present a gift to an individual, it should be done privately. You should state that this gift is a gesture of friendship rather than business. When you gift to an organization, it should be presented to the leader of the organization. Gifts to avoid include scissors, clocks, handkerchiefs and others with negative meanings in China. Please run your gift ideas by several Chinese friends, family members, or co-workers before sending them to your current or potential business partners.