Modern business intelligence reporting software can help your entire team make smarter decisions based on the latest data relevant to their jobs, and it can do so virtually anywhere individual team members may be. With cloud-based reporting software, everyone from the CEO to technicians in the field can access and understand current the most relevant data for their job roles.
It all starts with easy-to-use, cloud-based reporting software. Once configured, each user can create a custom dashboard. Like the dashboard of a car, business intelligence performance dashboards contain dials and gauges that display information graphically. With a custom dashboard, you are not limited to a stock speedometer installed at the factory; you can create your own gauges that measure the metrics that are most meaningful to your job. For example, the CEO of your company may want to see business performance from a much clearer perspective than a regional sales manager who will be more interested in regional or even individual sales performance. Likewise, your call center's manager will want to know about customer satisfaction ratings, call volume, and time-to-answer and call resolution times while your maintenance manager will likely be monitoring equipment readings and downtime.
Since each department has different functions, the ability to customize individual dashboards empowers managers to actively monitor the most relevant KPIs. Plus, doing so is usually a simple matter of point, click, and drag. Few need IT support for this task.
Once a user's business intelligence dashboard is set up, the user can quickly determine if anything needs immediate attention. In addition, reporting software is usually highly interactive. For example, if your regional sales manager sees that sales have dropped significantly for a given time period, she might want to investigate. By drilling into the report, she can then look at the same data from several different perspectives. She might want to look at performance by sales representatives or date. She may even want to compare that data with external data such as weather service data. By doing so, it could become apparent that the sales slump was related to a hurricane watch in the area. Likewise, she may see that one sales rep is struggling in which case she could respond by finding out what's going on or providing the sales rep with additional coaching.
In addition to being able to drill down into your initial data, BI reporting software typically allows you to create detailed reports on the fly. This type of reporting is known as ad hoc reporting. For example, you may regularly run weekly, monthly, quarterly, and annual sales reports detailing performance by region or profit center. But what if you want to look at lunch hour sales at your stores located near transit stations? Chances are, your business intelligence performance software does not have a stock report available that details those specific factors. Getting IT involved could take several weeks, and you may feel silly asking a technical college to create such a report. Fortunately, reporting software with ad hoc reporting makes it easy to create your own reports. Simply add your parameters and find out!
If you need to understand data, reporting software can help you do it.